Error connecting to mobile device
Your computer failed to establish a connection with your iOS device. Take the following steps to resolve this problem:
- Make sure your iOS device and your computer are on the same Wi-Fi network.
- Check that you have an internet connection on your computer and your iOS device (for example, try opening a web page in Safari). If you don't have a connection, see your device's user manual to set one up.
- Press the wheel shaped button in Audio Memos and review the settings for Audio Memos. The server option must be enabled, and a user name and password should be present (if you modify the settings, make sure to press the "Save" button afterwards). These user name and password will have to be entered in your web browser in order to establish a connection.
- Click the home button on your iOS device and then press on Audio Memos' icon to relaunch it.
- Once the application is running on your iOS device, click here to try connecting once again.
Note that you can also use File Sharing to transfer your recordings (this is the recommend method). See Apple's website or the FAQ page for details.
If these steps do not work, you can also try one of these procedures:
- In Audio Memos press the "i" shaped button. A screen will appear. At the bottom of the screen there is a link (similar to http://?.?.?.?:44444 or :8080). We recommend you use that link in your web browser on your computer.
- Test the connection to your iOS device:
- On your computer open a terminal. If you have a Mac, you do this by opening the Launchpad, selecting the Utilities folder and pressing on Terminal. If you have a PC, press Windows+R on your keyboard and type (without quotes) "cmd" and press enter.
- Type (without quotes) "ping ?.?.?.?", where you replace "?.?.?.?" by the numbers in the link found when pressing the "i" shaped button in Audio Memos. Then press the return key.
- If you see a line similar to "Request timeout for icmp_seq 0" then there is a problem with the connection between you computer and your iOS device. Make sure both devices are connected to the same Wi-Fi network, if it is the case you can try the direct link connection described bellow.
- If you see a line similar to "64 bytes from 192.168.2.2: icmp_seq=0 ttl=64 time=113.764 ms" then the Wi-Fi connection is working correctly. Try force closing Audio Memos (exit the app, double tap the "home" button twice, then make a long press on Audio Memos' icon; finally press the "-" shaped button that appeared on top of Audio Memos' icon), relaunch the app and try connecting. If this does not help, try rebooting your iOS device (press and hold the power/sleep button until a power off message appears and confirm it).
- You might have a very restrictive Wi-Fi router. So a solution is to establish a direct connection between your iOS device and your computer. This is how to do it:
- If you're using a Mac, click on the airport network icon on the top right hand side of your screen. You get a menu. Click on "Create a network". Give a network name like "MyNetwork" and say you don't want any encryption or password.
- If you're using Windows, click on the wireless network icon on the bottom right side of your screen. Click on "Connect or disconnect", then "Configure a network", then "Configure a wireless ad hoc network". As a network name give something like "MyNetwork". As security type, select "None (Open)". Then click "Next".
- On your iOS device, launch the Settings application. Then click on Wi-Fi, and select the network named "MyNetwork".
- Start Audio Memos and press the "i" shaped icon. Copy the link (which looks like http://?.?.?.?:44444 or :8080) in the address bar of your computer's web browser.
- Once finished transferring your recordings, do not forget to reselect your normal Wi-Fi network on your computer (click on the network icon and you should see it) and on your iOS device.